Background
Shriro is a leading Kitchen Appliances and Consumer Products marketing and distribution group operating in Australia and New Zealand. The Group markets and distributes an extensive range of products under company-owned brands (including Omega, Robinhood, Everdure and Omega Altise), and third-party brands (such as Casio and Pioneer).
Shriro has been trading for many decades and has implemented a growth strategy focused on selective brand acquisitions and new product development and innovation.
Business Challenge
The current business systems were 10+ years old and the business was looking to implement a new fully integrated ERP and WMS to support ongoing growth, reduce manual processes and to improve efficiencies across all areas of the business.
The requirement had arisen from a need to better manage and control the current business processes, drive efficiencies, and provide the business with the foundation it requires to continue to expand over the coming years.
Expected benefits for the new system included:
- A fully integrated ERP that would provide one source of truth and one set of master data for the business.
- An improved operating platform to support projected growth over the next 5 – 10 Years.
- Automated and simplified work processes thereby reducing manual work effort and time taken to complete tasks.
- Improved warehouse and inventory management visibility, supporting reduced lead times for customer orders.
- Improved ability to manage assembly and repair workload.
- Greater efficiencies within the business, thereby supporting planned growth without needing to add more staff.
- Ability to rapidly adjust to changing market conditions thereby enabling Shriro to be more flexible and competitive.
- Improved information flow and better access to accurate data and financial reporting.
- Streamlined processes using automation workflow and alerts.
ERP & WMS Evaluation Results
CMC was engaged to conduct an independent and auditable ERP and WMS Evaluation to determine the best ERP and WMS solution and vendor to meet the needs of the business for the next 5 – 10 years.
CMC conducted workshops with the Business Process Owners to define Shiro’s business and technical requirements using CMC Business Scenario Methodology. This also included a “Day in the Life Of” Business Scenario was also developed to guide the Vendor Presentations.
Functional areas included:
- Purchasing and Pricing
- Sales and Marketing
- Customer Service
- Advanced Warehouse Management
- Stock Control
- Serial Number Traceability
- Performance Management
CMC then project managed the RFP process, the Vendor Presentations and provided technical advice to support the due diligence and decision-making process.
A Vendor Selection and Board Report was prepared for the Executive and Shriro proceeded to implementation with their preferred Vendor.
CMC continues to provide Project Management, Organisational Change Management, Strategy and Direction as well as Data Conversion and Test Management for the implementation.
