When an organisation decides to outsource their service delivery; software solutions and consultancy services present tremendous risk, as well as rewards. Different knowledge bases, cultures, priorities and skill sets must be understood and agreed by both parties.

Outsourcing and Vendor Management

CMC has a wealth of experience with assisting organisations in managing outsourced relationships and major projects. We work with our clients to enable them to achieve the maximum results from their external service provider.

CMC is committed to helping you understand and apply outsourcing’s foundational principles that ensure long-term success. We divide the outsourcing life cycle into the following phases: Bid Management, Transition, Account Management and Re-engage/Disengage.

We appreciate the level of translation required and the opportunities for misunderstanding and conflict. Our background and experience enables us to consult in the following areas:

  • Vendor Evaluation and Selection
  • Analysis to Support “Buy verses Build”
  • Preparation of Tender Documentation
  • Negotiate Commercials and Legals on a one-off or ongoing basis

We have also performed roles advising on bids and service offerings on behalf of Vendors.

The delivery of services also requires considerable management. In supporting delivery, we can reduce our clients’ management overhead, as well as reducing cost and risk. Whether providing subject matter experts to fill knowledge gaps, project managers to perform quality assurance or business analysts to support testing, we can bring objectivity while retaining customer focus.

"The brand values that Peter Goes and the CMC team represent are “trust” and “credibility”. As a vendor and service provider, those qualities in an independent consulting team are reassuring to Supply Chain when there is so much at stake for our customers and ourselves."

Ian Hodge, Managing Director - Dell Australia