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Business Process & Systems Analysis

Most projects require some degree of Business Process & Systems Analysis. This is often the most critical part of an ERP, CRM or Digital Transformation Project. This is because it is the foundation for identifying the business needs and determining solutions to business problems. Solutions often include a systems development component, but may also consist of process improvement, organisational change management or strategic planning and policy development.

No business can afford to stand still. Global competition and rapid innovation are raising the bar for organisations to continually develop new products, increase customer satisfaction, improve quality, and reduce costs. Every organisation needs to strive for operational excellence, and this can be achieved through Business Process & Systems Analysis.

In some cases, business leaders may know where they have opportunities for strategic improvements, however, the task can be overwhelming, with business processes spanning multiple functions across multiple locations.

CMC’s Focused Approach to Business Process & Systems Analysis

An exhaustive effort to improve the efficiency and effectiveness of all business processes is rarely justified. CMC’s approach is to identify the areas of highest priority, with the greatest return on investment, and where the recommendations have the highest likelihood of being implemented.

Business Process improvement falls into 3 key categories.

  • Formalise the Process – for processes that perform at an acceptable level, it may be enough to formalise them through process modelling and process mapping, by documenting roles, responsibilities, major activities, and performance criteria, and then providing additional training if required.
  • Improve the Process – processes that are substandard in terms of cost, schedule, or quality may require optimisation, but not wholesale process change. CMC’s recommendations may be to eliminate waste, combine tasks, do activities in parallel, automate elements of the process, or apply industry best practices. The goal is to reduce cycle time, improve quality and minimise costs.
  • Re-engineer the Process – business processes that are beyond repair or show opportunity for breakthrough performance may require radical transformation through business process reengineering. CMC facilitates breakthrough thinking and the application of new technologies to achieve improvement in performance.

People Side of Business Process Change

With implementing any major business process initiative, it is also important to pay attention to the people side of change. CMC’s consultants provide the expertise to develop a change management framework so that all stakeholders have the awareness, desire, knowledge, and skills needed for continuous improvement. Our change management framework also ensures that each major process has a business process owner with defined roles, responsibilities, and process metrics agreed and documented.

Not every process needs the same level of business process improvement. By analysing and prioritising your needs and focusing your efforts, you can achieve significant improvement in profitability and gain competitive advantage in the shortest time possible.


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When providing Business Analysts for a number of our projects, CMC ensured the consultants were appropriately skilled with significant experience in related projects and industries. CMC’s consultants had the requisite knowledge and most importantly the right cultural fit for our company

Shannon McKay - Senior Program ManagerING Australia