Background
Paperless Warehousing developed their system over three decades, collaborating closely with customers. The feature-rich and highly configurable solution delivers proven answers to complex warehousing needs, often through out-of-the-box functionality.
Business Challenge
Paperless Warehousing, a family business, faced a crisis when key staff departures severely impacted their ability to support existing and new clients.
Project Management Results
Combined Management Consultants undertook an independent WMS and Technology Situation Analysis to address several critical issues:
- Securing client implementations and support requirements.
- Retaining existing customers and guarding revenue streams.
- Protecting Paperless Warehousing’s IP assets.
- Retaining existing staff and onboarding replacements.
- Assessing “inflight” development projects.
- Evaluating the sales pipeline.
- Restructuring IT and support teams.
- Understanding international customer impacts and commitments.
CMC prepared a “Go Forward” Strategy and Approach for the Board, including viable options and a financial view.
CMC then project managed several key workstreams:
- Finding a support partner to bolster remaining staff.
- Stabilized and resourced critical client implementation projects.
- Rebuilt technical and operational teams to exceed previous capabilities.
- Established comprehensive 24/7 customer support services.
- Liaised with potential acquirers and managed the data room.
- Negotiated with existing shareholders to sell the business as a going concern.
The successful execution of these strategies resulted in the sale of the business to a new buyer, ensuring its continued growth and success.
