Background
Local Government NSW (LGNSW) serves as the peak body representing NSW general and special purpose councils.
LGNSW works to strengthen local government through advocacy, member support, and service delivery. The organization provides six core services:
- Industrial Relations
- Learning and Event Management
- Legal Advice
- Mentoring and Councilor Support
- Local Government Procurement
- Grant Management
Business Challenge
Facing operational challenges, LGNSW sought to replace its fragmented databases with a fully integrated CRM system to enhance customer experience, streamline workflows, and improve reporting accuracy. Key objectives included eliminating manual data duplication and enabling reliable management insights.
CRM Evaluation Results
Local Government NSW engaged Combined Management Consultants (CMC) to conduct an independent CRM Evaluation to determine which CRM Vendor and Solution would best support the business moving forward.
CMC facilitated workshops with the business to document LGNSW’s Key Business Scenarios.
CMC then project managed the Requirements Definition, RFP Process, Vendor Presentations and Due Diligence and provided technical advice to support the decision-making process.
Subsequently, a Vendor Selection Report was prepared for the Executive. The project was completed on budget and the organisation proceeded to Detailed Design and Implementation with the preferred Vendor.
LGNSW then engaged CMC as their partner Strategic CIO Advisory and Project Management for the CRM implementation.
