Background
King Living is a leading Australian furniture retail chain, designer, and manufacturer. King Living had implemented SAP B1 for HANA with additional modules and integrations. Despite a relatively stable solution, the company had not realized the promised benefits. Staff lacked confidence in using SAP, and production in China remained undeployed.
Business Challenge
King Living needed an independent ERP and IT consulting organization to develop a forward-looking IT Strategy.
IT Strategy Results
CMC was engaged to conduct an IT Strategic Review using an interview-based process involving King Living’s Senior Leadership Team, Business Process Owners and the Vendors.
The review included:
- Situational Analysis and Gap Analysis.
- Assessment of King Living and Vendor resources, skill sets, suitability, and capacity to enable future planning.
- Identification of staff training and business process change management requirements.
- Definition of specific requirements for the Vendor to deliver the desired outcomes for King Living.
CMC produced a Recommendations Report and Action Plan identifying potential workstreams and improvement initiatives.
King Living accepted CMC’s recommendations from the IT Strategic Review. They engaged CMC to provide ongoing ERP Strategy, CIO Services and Project Management to support the implementation of the recommended workstreams, including:
- Manufacturing
- Finance
- Retail
- eCommerce.
