Background

King Living is an award winning Australian furniture retail chain, furniture designer and manufacturer.

King Living had implemented SAP B1 for HANA with some additional modules and integrations including Boyum, Crystal Reports, Concur and TM1. The solution was relatively stable; however, the organisation had not yet realised the promised benefits, staff in the business were not confident using SAP and production in China was not yet deployed.

Business Challenge

King Living decided they needed an independent ERP and IT organisation to develop an IT Strategy to support the organisation moving forward.

Results

CMC was engaged to conduct an IT Strategic Review. An interview based process was followed involving King Living’s Senior Leadership Team, Business Process Owners and the Vendor.

The review included:

  • Situational Analysis and Gap Analysis.
  • Assessment of King Living and Vendor resources, skill sets, suitability and capacity to enable future planning.
  • Identification of staff training and business process change management requirements.
  • Definition of specific requirements for the Vendor to deliver the desired outcomes for King Living.

A Recommendations Report and Action Plan including potential work streams and improvement initiatives were identified.

King Living accepted the recommendations of the IT Strategic Review and engaged CMC to provide ongoing ERP Strategy, CIO Services and Project Management to support the implementation of the recommended work streams which included Manufacturing, Finance, Retail and eCommerce.

King Living initially engaged CMC to conduct an independent IT review and they now provide ongoing strategic consulting and PMO support that is helping many areas all across our business.
The key standout for us is the quality of CMC’s work and their focus on structured processes to deliver the best outcomes for King. They display the highest degree of professionalism and we value and respect their involvement every step of the way

Anna Carrabs - Chief Executive OfficerKing Living