Background

Southern Metropolitan Cemeteries NSW (SMCNSW) was established in 2012 after the NSW Government approved a reform program related to the management of cemeteries and crematoria on Crown, local government and private land in NSW. The SMCNSW is responsible for the management and governance of the Woronora Memorial Park and the Eastern Suburbs Memorial Park.

Business Challenge

SMCNSW was looking to implement a new integrated and streamlined Cemetery Management and Finance System to support ongoing growth, reduce manual processes and to improve efficiencies in the areas of financial and management reporting, sales and marketing, customer care, facilities management and maintenance across the two sites.

The scope of the initial implementation was Woronora Memorial Park operations as well as the Finance/Administration function. Eastern Suburbs Memorial Park will be implemented separately once a proven operational template has been proven at Woronora.

Results

CMC was been engaged to facilitate an independent and auditable Evaluation Process to determine which Cemetery Management and Finance System solution would best support the business moving forward. CMC’s Evaluation Methodology was utilised to assess the Vendors and their Solutions.

CMC prepared the Business Requirements and Request for Proposal utilising CMC’s Business Scenarios. SMCNSW then decided on a shortlist of Vendors to progress to the Demonstrations. A preferred Vendor was selected following extensive reference checking and due diligence. SMCNSW then proceeded to the Design Stage with the preferred Vendor.

CMC is provided ongoing CIO Services and Project Management to support the activities that were required for a successful Design Stage.

Our team had very high praise for CMC. Their independence and professionalism was a key success factor when we engaged them to conduct the evaluation process for our new ERP system

Shane Donaghy, Chief Financial Officer - Southern Metropolitan Cemeteries NSW