Background
Techtronic Industries (TTI) is a global leader in high-quality consumer and professional products for the home improvement and construction sectors. It serves the home improvement and construction sectors. Its brands including Ryobi, AEG, and Milwaukee offer power tools, outdoor equipment, and electronic products.
Business Challenge
TTI planned to implement a Service Management Portal to handle service and warranty requests. The portal supported a major shift in warranty policy. Ryobi products would now be repaired instead of replaced. The project required close coordination across internal teams and external partners.
TTI engaged CMC’s Project Coordinator to manage the rollout. The coordinator aligned internal departments and vendor teams. They kept the project on time and within scope. They managed SAP integration, prepared contracts for service centres, collected product and parts data, and ensured enough spare parts were available.
At the same time, TTI faced internal changes. Senior leadership changed. The company also relocated and consolidated its warehouses. These changes increased project complexity and made skilled coordination essential.
Results
CMC’s Project Coordinator led the successful delivery of the portal. They oversaw development, managed integration, and prepared the business for launch. They also worked with retail stores, service outlets, technical teams, and customer service.
The coordinator ensured a smooth rollout. They supported the warranty policy change and helped TTI build a strong foundation for future service operations.
