Business Process & Systems Analysis is crucial for ERP, CRM, and Digital Transformation projects. It forms the foundation for identifying business needs and solutions.
This analysis can lead to systems development, process improvement, organizational change, or strategic planning.
Global competition and innovation drive organizations to constantly improve products, customer satisfaction, quality, and costs. Operational excellence is achievable through this analysis.
CMC’s Focused Approach
CMC prioritizes areas with the highest return on investment and implementation likelihood.
Our approach categorises improvement into three types:
- Formalise the Process – for processes that perform at an acceptable level, it may be enough to formalise them through process modelling and process mapping. By documenting roles, responsibilities, major activities, and performance criteria, and then providing additional training if required.
- Improve the Process – processes that are substandard in terms of cost, schedule, or quality may require optimisation, but not wholesale process change. CMC’s recommendations may be to eliminate waste, combine tasks, do activities in parallel, automate elements of the process, or apply industry best practices. The goal is to reduce cycle time, improve quality and minimise costs.
- Re-engineer the Process – business processes that are beyond repair or show opportunity for breakthrough performance may require radical transformation through business process reengineering. CMC facilitates breakthrough thinking and the application of new technologies to achieve improvement in performance.
People Centric Business Process Change
Implementing business process changes requires attention to the human element. CMC provides expertise in developing change management frameworks, ensuring stakeholders have the necessary awareness, desire, knowledge, and skills.
Each major process should have a designated owner with defined roles, responsibilities, and metrics.
Not all processes require the same level of improvement. Analyzing and prioritizing needs can lead to significant profitability improvements and competitive advantages in a shorter timeframe.
