Background

John Holland Rail secured the contract to operate and maintain the NSW Country Regional Network (CRN) on behalf of the Country Rail Infrastructure Authority (CRIA).

To improve operational efficiency, the organisation chose to implement an electronic Time and Attendance system to streamline the recording and reporting of workforce time.

Business Challenge

John Holland required project management support to implement the new solution. The project also demanded effective training for relevant staff and mentoring to support process and operational changes across the organisation.

A key objective was to ensure accurate wage, salary, and allowance payments to the CRN workforce, based on the correct application of business rules within the MitreFinch Time Management System (TMS) and its integration with the payroll system.

Additionally, the project aimed to allocate labour costs accurately to asset maintenance activities through the interface with the Maximo Linear Asset Management System.

Results

CMC provided project management support to implement the MitreFinch TMS for John Holland Rail (CRN), delivering the following:

  • Developed a detailed project plan outlining key milestone dates and critical path tasks; maintained a central register to track outstanding issues.

  • Facilitated a risk workshop to identify risks unique to the MitreFinch implementation.

  • Planned User Acceptance Testing (UAT), categorising test scenarios for Users, Supervisors, and Administrators/Managers.

  • Created a training plan, including a draft strategy and workshop overview tailored for Superintendents.

  • Drafted communication and change management plans for the Superintendents Workshop.

  • Integrated Cutover and Go-Live planning with Maximo project plans.

  • Led procurement planning for biometric Clock On/Off devices across depots.

  • Managed and coordinated key project activities, focusing on UAT, training delivery, and Cutover execution.