Background

Glencore Mining were planning a technical upgrade from MIM Ellipse 8.3 to 9.0 core ERP system including Finance, HR, Payroll, Maintenance, Supply Chain including Procurement & Contracts, HSEC & Training Services, across all parts of Glencore MIM NQ and NT Copper and Zinc Asset business.

Business Challenge

Glencore needed an experienced Organisational Change Management organisation to support the Ellipse Upgrade Project.

Results

CMC provided a specialist OCM consultant who recommended a Business Engagement program, including rapid change impact and readiness engagement analysis across Northern Queensland and the Northern Territory. CMC’s consultant developed the Change Strategy, Change Engagement and Communications Plan and overall Stakeholder and Training and Test Management Plan.

A “Gap training” program was also initiated and this was supported by a robust 3 phase Testing Program to ensure functional, then cross functional and integration testing via an “integrated” hyper-care support model.

CMC also mentored the Program Manager in establishing stage-gate criteria for business engagement and sign off for each stage gate, including “go live”.

The project was completed on time and budget.

CMC’s OCM consultant was a valued member of our team. We received positive feedback from the business noting that the change management that CMC provided was a noticeable improvement on previous upgrade and IT led projects

Miranda Mosley - IT SuperintendentGlencore Mining