Background

Variety – the Children’s Charity supports children and families who are facing difficult challenges through sickness, disadvantage or living with a disability. Their work allows children to gain mobility and freedom, to get out and about in the community, to communicate, achieve independence and increase self-esteem, and where possible, assistance to help them integrate into mainstream school and activities.

Variety provides support through grants for children and families for things like:

  • Mobility equipment and wheelchairs
  • Communication devices and education aides
  • Medical items and services
  • Therapy services (E.g. occupational, music)

Business Challenge

Variety was reviewing their Stakeholder Management Systems Strategy and realised they needed assistance with facilitating a structured and auditable CRM Evaluation & Selection Process. 

Results

CMC was engaged to conduct an independent Evaluation and Selection Process to determine which CRM Solution would best support the organisation moving forward.   CMC worked with the business to document Variety’s Key Business Scenarios and to facilitate the RFP process and Vendor Presentations.

CMC then provided CIO mentoring and technical support for Variety’s internal project manager to finalise the Due Diligence on the preferred vendor. The organisation then proceeded to implementation.

Our project ran incredibly smoothly thanks to the guidance and support we received from CMC.

Sam Ovais, Project Data Officer - Variety - the Children's Charity NSW/VIC