Background

Glencore were planning a technical upgrade from MIM Ellipse 8.3 to 9.0 core ERP system including Finance, HR, Payroll, Maintenance, Supply Chain including Procurement & Contracts, HSEC & Training Services, across all parts of Glencore MIM NQ and NT Copper and Zinc Asset business.  Glencore needed an experienced Organisational Change Manager to support the Technical Upgrade Project.

Business Challenge

Glencore did not have a Change Manager on staff and recognised this resource would be critical to the success of the project.

Change Management – Glencore Results

CMC provided a Change Management consultant for Glencore’s Technical Upgrade Project of Ellipse. CMC’s Change Manager recommended a Business Engagement program, including rapid change impact and readiness engagement analysis across Northern Queensland and the Northern Territory. CMC’s consultant developed the Change Strategy, Change Engagement and Communications Plan and overall Stakeholder and Training and Test Management Plan.

A “Gap training” program was also initiated, and this was supported by a robust 3 phase Testing Program to ensure functional, then cross functional and integration testing via an “integrated” hyper-care support model.

CMC also mentored the Program Manager in establishing stage-gate criteria for business engagement and sign off for each stage gate, including “go live”.

The project was completed on time and budget.

CMC’s Organisational Change Manager was a valued member of our team. We received positive feedback from the business noting that the change management that CMC provided was a noticeable improvement on previous technology led projects

Miranda Mosley - IT SuperintendentGlencore Mining