Background
AAPT sought to deliver better service to corporate clients by providing facilities to view their accounts online, download call transactions and to provide end user analytical capability.
Business Challenge
Competing Telecommunication companies were offering their corporate clients these capabilities as part of their differentiation from AAPT. AAPT needed to offer similar or superior capability to provide customers with the information they require.
Results
CMC conducted a detailed scoping and market assessment. Call Vision was selected and implemented as the preferred Bill Presentation and Analysis System throughout AAPT.
