Background

This part of Telstra was responsible for the supply and management of the Commander range of small business PABX Systems.

Business Challenge

The organisation required a system to not only enable the capturing of orders from small business customers but also to schedule the Inventory components to be delivered to the customer sites to coincide with the schedule of the designated Installation Technician.

Results

A mini computer system was deployed for the organisation which was then enhanced to manage the reservations and scheduling for all orders placed in the system. The Telephone Sales Order Entry resources within Telstra were able to allocate delivery slots in real-time using the nationally deployed system.