Background

SmartSalary is one of Australia’s largest outsourced salary packaging companies. SmartSalary specialise in servicing large corporate clients as well as Commonwealth, Public Sector, Not for Profits, major healthcare groups and other benevolent institutions.

Business Challenge

SmartSalary were looking at expanding their business through acquisition. They required assistance with IT Due Diligence and also with the development of a CRM Strategy to help define the requirements and business justification for a proposed technology solution to improve its ability to manage relationships with customers.

Results

CMC was engaged to conduct IT Due Diligence on 3 companies prior to SmartSalary deciding on the successful acquisition target. CMC also developed the CRM Strategy and Plan and this was then submitted for consideration and development as an in-house initiative.