Background

Fantastic Holdings and their associated companies Plush, Dare Galleries, Le Cornu, Royal Comfort Bedding and Fantastic Lounge Factory had a disparate set of business systems and applications that offered an opportunity for significant improvements to deliver a more effective outcome for the business in terms of stable processing platform and cost effective support for critical business processes.

The intent for Fantastic was to ensure that the foundation moving forward was appropriate to streamline current business process and information systems to enable significant growth in the business.

Business Challenge

Fantastic Holdings needed to gain a clear perspective of the projects and deliverables necessary to provide the required platform for the business. Facilitation and executive support was also required for the Steering Committee to be able to provide direction and prioritisation for the key project – Retail ERP and POS replacement.

Results

CMC was engaged to be part of the Logistics and IT Steering Committee. CMC worked with the client to deliver an ERP Strategy and Strategic Information Systems Plan (SISP). This defined the project portfolio and cost estimates for each required initiative.

The CMC strategic planning process enables the categorisation of projects in the portfolio according to Quick Win, Foundation and Primary projects. Quick Win and Foundation projects were initiated once approved by the Steering Committee to provide a foundation for K1 – the Point of Sale and Retail ERP Replacement project.

A comprehensive evaluation and selection process was conducted to enable Fantastic Holdings to identify an appropriate vendor and solution on which to base the strategy for the future. The outcome was to implement Manhattan WMS for the primary distribution centre, followed by POS and Microsoft Dynamics AX ERP. This also included ERP Training and Change Management.

Foundation projects such as standardisation of master data and clean-up activities were conducted following delivery of the ERP Strategy and completed in time to ensure that the ERP and POS implementation project did not suffer as a result of inconsistent standards across the business.
The Fantastic Holdings project team completed detailed design workshops with the vendor and Release 1 of the project was successfully implemented.

CMC then went on to assist Fantastic with Warehouse Management Consulting and the WMS implementation.

"We found CMC’s consultants to be diligent and highly professional and as such have engaged CMC for a number of projects including the development of a Strategic Information Systems Plan (SISP) focusing on process improvement and IT services for our multiple brands."

Jason Jack, General Manager IT - Fantastic Holdings